Do you have experience in Service Operations Management where you worked with following up a company´s service delivery? Do you want to be a part of an exciting digitalization journey where you can contribute with your expertise that will be of great importance to DeLaval´s success. Then you may be the one we are looking for!
As a Service Delivery Manager, you belong to the Commercial Offerings department that is a part of the Digital Services Unit (DS). The DS Unit is under construction and aims to drive digitalization and automation ahead of all DeLaval's digital services offerings.
The role is responsible for the service delivery of commercial offerings for digital services. This means that you will evaluate the user experience and the quality of the services provided through various measurement numbers. Your analysis of customers' user experience will also be used to improve features in upcoming products/ digital services.
The role is new and gives you good opportunities to contribute with ideas on tools and working methods that DeLaval will work with in the future.
As a Service Delivery Manager for Digital Services, you will be primarily responsible for:
The role works cross-functionally with many contact areas and will primarily work closely with, among other things, Content Management, a part of Customer Engagement, product owners, the support department and the Devops team. You will be working in DeLaval´s office in Tumba, (Stockholm) and report to Commercial Offering Manager.
Is this you?
We are looking for you who have:
It is an advantage if you have knowledge of amazon web services but it is not a requirement.
In this recruitment, your personal attributes will be of great importance and we are looking for a strong analytical thinking person with an organized and structured way of working. As a person, you are solution focused and proactive. It motivates you to be a part of a change journey where you get the chance to build up and contribute with ideas on work methods and routines. Furthermore, you are a team player who has a good ability to communicate and work cross-functional with many contact areas.
Do you want to know more?
In this process DeLaval is working with Level Recruitment. To apply, please click at the apply button. Please apply with your CV in English. If you have any questions please contact recruitment consultant Jessica Bauer at 08-120 50 422 or Christian Smith at 08-120 50 410.
Search: “Service Delivery”, “Service Operation”, “Service Operation Management”